Who we are

Minerva Cleaning provides window, gutter, exterior, interior and commercial cleaning services across Bath and the surrounding areas. We have been operating since 1990.

For the purposes of UK data protection law, Minerva Cleaning is the "data controller" of the personal information described here. That means we decide how and why your information is used, and we're responsible for looking after it.

• Email: [email protected]
• Phone: 07450 304284

This policy applies to our website, our social media pages, our advertising, and the services we provide.

Information we collect

We only collect what we need to quote for work, carry it out and keep in touch with you.

Information you give us

• Contact details — your name, email address, phone number and postcode or property address.
• Details about the job — the services you're interested in, the type and size of property, access arrangements, how often you'd like us to visit, and anything else you tell us in a message or on a call.
• Correspondence — messages you send us by email, WhatsApp, text, our website forms or social media, and notes from phone calls.
• Payment and account information — invoices, payment records and bank details where you pay by transfer or standing order. We don't store full card numbers.
• Photographs — before-and-after photos of work carried out. We only use these publicly, for example on our gallery or social media, with your permission.

Information we collect automatically

• Technical and usage data — IP address, browser and device type, the pages you visit on our website and how you found us. See section 11.

We don't deliberately collect special category data such as health information. Please don't send us sensitive details unless we've asked for them.

How we collect it

• When you complete a form on our website, including our contact and quote forms.
• When you call, text, email or message us on WhatsApp.
• When you message us or comment on our social media pages, including Facebook, Instagram, TikTok, LinkedIn and Google.
• When you submit an enquiry through an advert we run on Facebook or Instagram.
• When you book, receive or pay for a service.
• From referrals or publicly available sources, for example if an existing customer or a letting agent passes on your details so we can quote for work.

Why we use your information

Under UK GDPR we need a lawful basis for using your personal information. Ours are set out below.

Where we rely on legitimate interests, we've considered whether that use could override your rights and concluded it doesn't. You can object at any time — see section 10.

Marketing and your choices

If you ask us for a quote or become a customer, we may contact you about similar cleaning services we think would be useful. We'll always give you a simple way to say no.

• Every marketing email includes an unsubscribe link at the bottom.
• You can reply STOP to any marketing text message.
• You can email or call us at any time and ask to be removed from our marketing lists.

Opting out won't stop messages about work you've booked, such as appointment confirmations or invoices.

We don't sell your personal information, and we don't pass your details to other companies for their own marketing.

Who we share your information with

We share personal information only where we need to, and only with organisations required to keep it secure and use it on our instructions:

• Our team and subcontractors — cleaners and operatives need your address, access details and job notes to carry out the work.
• Our website and CRM provider — the platform that hosts our website and stores your enquiry so we can respond to it and keep a record of your account.
• Advertising and analytics providers — Meta Platforms and Google, in connection with our adverts and website measurement.
• Payment and accounting providers — our bank, payment processor and accountant.
• Professional advisers and insurers — where needed for a claim, dispute or legal advice.
• Regulators and authorities — where we're legally required to disclose information.

If our business is ever sold or restructured, customer information may transfer to the new owner, who would be bound by this policy.

Where your data is stored

Some of our suppliers — including our website and CRM platform, and our advertising providers — are based outside the UK, mainly in the United States. Where your information is transferred abroad, we make sure it's protected by a safeguard recognised under UK data protection law, such as an International Data Transfer Agreement or the UK Extension to the EU–US Data Privacy Framework. You can ask us for more detail about the safeguards that apply.

How long we keep it

• Enquiries that don't become bookings — up to 2 years from your last contact, in case you get back in touch.
• Customer and job records — for the duration of our relationship and 6 years afterwards, to cover contractual and insurance claims.
• Financial and tax records — 6 years after the end of the relevant accounting period, as required by HMRC.
• Marketing consents and opt-outs — for as long as needed to honour your preferences.

When we no longer need your information, we securely delete or anonymise it.

Keeping your data secure

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access, including password-protected and access-controlled systems, encrypted connections on our website, and limiting access to people who need it to do their job.

No system is completely secure, but if a breach occurs that's likely to put your rights at risk, we'll tell you and the Information Commissioner's Office as the law requires.

Your rights

Under UK data protection law you have the right to:

• Be informed about how we use your personal information — that's what this policy is for.
• Access a copy of the personal information we hold about you.
• Rectification — ask us to correct information that's inaccurate or incomplete.
• Erasure — ask us to delete your information where there's no good reason for us to keep it.
• Restrict processing — ask us to pause how we use your information while a concern is resolved.
• Object to processing based on our legitimate interests, and to direct marketing at any time.
• Data portability — receive certain information in a portable format, or have it sent to another provider.
• Withdraw consent at any time, where we rely on your consent.

To exercise any of these, contact us using the details in section 15. We'll respond within one month. There's no charge, and we may ask you to confirm your identity first.

Cookies and tracking

Our website uses cookies and similar technologies. Some are strictly necessary for the site to work — for example remembering form entries and keeping the site secure. Others help us understand how visitors use the site and measure how our adverts perform.

• Essential cookies — set by our website platform so pages and forms function correctly.
• Analytics cookies — help us see which pages are popular and where visitors come from.
• Advertising cookies — including the Meta Pixel, which lets us measure the results of our Facebook and Instagram adverts and show relevant ads to people who've visited our site.

Non-essential cookies are only set where you've agreed to them. You can change or withdraw your choice at any time through your browser settings, and most browsers let you block or delete cookies entirely — though parts of the site may not work as well if you do.

Other websites

Our website and social media pages link to other sites, including Google, Facebook, Instagram and review platforms. This policy only covers what we do with your information — we're not responsible for how other organisations handle it, so please check their privacy policies.

Children

Our services are aimed at adults and we don't knowingly collect information from anyone under 18. If you believe a child has given us their details, please contact us and we'll delete them.

Changes to this policy

We review this policy regularly and may update it to reflect changes in how we work or in the law. The date at the top of this page shows when it was last updated.